TERMS AND CONDITIONS OF SALE

 

These terms and conditions of sale apply to all sales made on the website www.lorrainefrennet.com.
This site, its content, and its addresses are published by ACHILE13 sprl, whose registered office is located at: Rue de Marcinelle 70B, 6120 Nalinnes-Haies, Belgium, and registered with Banque Carrefour des Entreprises under number 0549.808.965.
Any order placed of a product appearing on the online store of www.lorrainefrennet.com implies prior consultation and acceptance of these terms and conditions of sale by the user. These terms and conditions of sale are permanently accessible on the site.
ACHILE13 reserves the right to adjust or modify the terms and conditions of sale at any time. The version applicable during any transaction is the version appearing on the site www.lorrainefrennet.com at the time of the order.
 
PRODUCTS
The availability of the product is indicated clearly on the product pages. However, if, in spite of our vigilance, the products prove to be temporarily or definitively unavailable, you will be informed by E-mail or post. Product images are as accurate as possible but cannot ensure perfect resemblance in terms of color and the way it will appear on your body. The products offered comply with applicable Belgian legislation. ACHILE13 will not be held liable in the instance of non-compliance with the legislation of the country in which the products are delivered. ACHILE13 will not be held responsible for any accident or damage that may occur with the use of the items sold.
 
PRICES
Prices are expressed in Euro. The price indicated on the product pages does not include shipping fees. The price indicated in your cart is the total price (products, shipping and handling fees), expressed with all taxes and VAT included. ACHILE13 reserves the right to change these prices at any time, understanding that the price appearing on the product page the day of the order will be the only price applicable to the buyer. If taxes must be paid in the country of delivery, these costs will be paid by the customer in addition to the order's amount.
 
PAYMENT
Payments will be made by the secure payment system PayPal or by bank transfer. Any information exchanged to process the payment cannot be detected, intercepted, nor utilized by third parties. Information does not pass through ACHILE13's computer systems.
Confirming an order is understood as definitive acceptance by the customer of the price, product description, and terms and conditions of sale.
Once the order is confirmed by the user by clicking on the "confirm" button, the user becomes "the buyer," chooses the method of payment, and is either transferred to the PayPal monetary server (if need be) or makes the purchase by bank card (Visa, MasterCard, etc.) or via a PayPal account, if in possession of one.
Once the payment is carried out and confirmed, the order is registered and definitive. It is entered into ACHILE13's computer register and considered as proof of the contractual relationship between the buyer and ACHILE13.
ACHILE13 accepts bank transfers. In the event of a bank transfer payment, the buyer will transfer the sum owed to ACHILE13 sprl under the bank account: BE98 7320 3251 8693 CREGBEBB. Any order not paid within 15 days of order confirmation will be cancelled.  
ACHILE13 will send the order as early as 4 business days after the receipt of the transfer of the aforementioned order.
ACHILE13 reserves the right to refuse to carry out delivery or to honor an order made by a customer who has not fully or partially paid a previous order or with whom a settlement dispute is pending. The products presented on the site remain the property of ACHILE13 until the price of the product has been paid in full.

DELIVERY
The total costs of shipping are indicated in the "cart" section and are subject to approval by the buyer before confirming the order. Any possible customs fees shall remain the responsibility of the buyer. Delivery times are only estimated except if, in an exceptional case, we have agreed to respect a specific delivery date. ACHILE13 will make every effort to ensure that the order is carried out within an average time frame of 5 days and a maximum of 30 working days from the day following payment of the order. (according to destination) Products are delivered to the shipping address indicated during your order. Any risk shall be your responsibility from the date on which the products ordered leave our premises. We do not process packages on weekends, holidays, or vacation periods.
 
GUARANTEE - RETURNS
Items supplied by ACHILE13 are new and assured against any defects. However, if you believe that one of your items is defective or noncompliant, or if there was an error with your order, you have 14 days from the date the package is received to return the item. We commit to an exchange or refund, provided that the item is returned in its original packaging, not worn, and accompanied by ACHILE13's invoice. Items returned incomplete, damaged, or stained will not be refunded nor exchanged and will be returned to you. In the event of a refund, ACHILE13 will reimburse the full amount of your order within 15 days or less of the date the returned package is received, with the exception of return costs, which remain your responsibility. If you return an item that was a mistake on our part, any shipping costs will also be reimbursed. Goods sold are transported at the buyer's risk.
 
INTELLECTUAL PROPERTY
LorraineFrennet and madameLOL are protected trademarks.
lorrainefrennet.com and madamelol.be are protected domain names.
No person has the right to reproduce, utilize, distribute, or use for any purpose whatsoever, even partially, the contents of the sites, whether they are visual or sound. The use or the reproduction of the trademarks presented on the site is strictly forbidden. Accordingly, any copy and use of these trademarks or site content will be automatically prosecuted and punished.
 
CONFIDENTIALITY
Supplying personally identifiable information is obligatory in the framework of distance selling, as such information is necessary for processing and delivering orders, as well as for creating invoices. This information is strictly confidential. Failure to supply information required will lead to the automatic rejection of the order.
The Internet user has a right to access, modify, correct, and remove any information concerning him/her. To exercise this right, you must send an E-mail to hello@lorrainefrennet.com.
Under no circumstances will we share confidential information related to your account.
 
LIABILITY
In the event of a breach of contract due to force majeure (strike, flooding, fire, etc.), ACHILE13 shall not be held liable. It will not be held responsible for damage resulting from the use of the Internet, such as data loss, hacking, viruses, service failure, or any other unintentional problems.
 
APPLICABLE LAW
All clauses appearing in these terms and conditions of sale, as well as all purchase and sale transactions concerned, will be subject to Belgian law. All disputes relating to the commercial relationship existing between the user and ACHILE13 shall be subject to the exclusive competence of the Belgian jurisdictions. The District Courts of Charleroi shall have sole jurisdiction.
 
COMPANY IDENTIFICATION
ACHILE13 sprl
Rue Coquibus 20
1476 Houtain-le-Val
BELGIUM

Web : http://www.lorrainefrennet.com
VAT: BE 0549 808 965